What are your reimbursement policies?

For Certificate Courses:

Anyone who registers for a Certificate Course through any of the payment plans, and who wishes to withdraw, for whatever reason, is entitled to full reimbursement. The reimbursed amount is minus the price of the individual session(s) attended by the date of the wish to withdraw. The reimbursed amount is also subject to a 15% processing fee to cover the third-party payment processing company (e.g., Stripe). Lastly, part of the process of reimbursement entails meeting with us so we learn from your experiences that resulted in your request to cancel.

For Memberships:

Our Cancellation Policy For New Members:

As a new member, you can cancel your Annual Membership within 30 days and receive a full refund. The reimbursed amount is minus the price of the individual session(s) attended by the date of the wish to withdraw. The reimbursed amount is also subject to a 15% processing fee to cover the third-party payment processing company (e.g., Stripe). Lastly, part of the process of reimbursement entails meeting with us so we learn from your experiences that resulted in your request to cancel.

Any cancellation after 30 days will ensure that your Annual Membership does not auto-renew at the expiration date. You will be able to continue to access all SWEET services during the remainder of your membership year.

Please note: Reimbursements do not apply to special membership rates, promotions, or monthly membership cancelations.

Our Cancelation Policy for Existing Members:

If you are an existing SWEET Member, you can cancel your annual membership at any time prior to your renewal date. If you cancel your annual membership following the renewal date, refunds will be determined on a case-by-case basis only. Any courtesy refund amount will be subject to a 15% processing fee to cover the third-party payment processing company (e.g., Stripe).

Please note: Reimbursements do not apply to special membership rates, promotions, or monthly membership cancelations.

Our Cancelation Policy for Monthly Members:

If you joined the SWEET Institute as a monthly member, you can cancel your membership any time before the date the monthly plan renews. Any cancelation that occurs after the renewal allows you to continue to access all SWEET services during the remainder of your membership month.

Please note: Reimbursements do not apply to special membership rates, promotions, or monthly membership cancelations.

For Packages:

If you let us know that you do not like a course you enrolled in as part of your Package, we will reach out to you to learn about your experience and see how things can be improved. You will then have the option to transfer your enrollment to another course that you may prefer. If you are still not satisfied, you will be refunded for the individual course or Package, based on your request. Total reimbursement will be subject to a 15% processing fee to cover the third-party payment processing company (e.g., Stripe).

Please Note: If you received a Certificate for any course, you are not eligible for a refund.

For Self-Study Plan

When you enroll in a self-study webinar plan, all the self-study courses we have available will automatically be moved into your SWEET account. This is more than $10,000 worth of courses. You are therefore not entitled to reimbursement for this plan and can access the courses for the life of the Self-Study Plan. If you choose not to renew your plan, you will still be able to access all the courses that are in your account. New self-study courses will not be added following the cancelation of your plan.

For Individual Courses

If you let us know that you do not like a course that you enrolled, we will reach out to you to learn about your experience and see how things can be improved. You will then have the option to transfer your enrollment to another course that you may prefer. If you are still not satisfied, you will be refunded for the individual course based on your request. Total reimbursement will be subject to a 15% processing fee to cover the third-party payment processing company (e.g., Stripe).

Please Note: If you received a Certificate for any course, you are not eligible for a refund.