The Steps and Do's and Don'ts of Conflict Resolution and De-Escalation - 2nd Edition (Self-Study)



This course is eligible for 2 CEUs for Licensed Social Workers, Licensed Mental Health Counselors, Credentialed Alcoholism and Substance Abuse Counselors (CASACs), and Psychologists in New York State

For more information about CEU approval, please click here.

Format: Self-Study Online Seminar


Now that you have mastered what it takes to de-escalate your patients and clients and to solve conflict among them or between them, as well as with your colleagues or yourself, let us now learn steps that will help you take these skills to the next level, particularly at the system level.

Knowing that conflict and escalation are some of the top reasons for burnout, behind low satisfaction in clinical care and high staff turnover, you now can appreciate why it is crucial to have system-based tools to address conflict and escalation. Please join us now.

What you’ll learn

At the end of this online seminar, you will have:

  • Learned the framework of the Socratic Motivational Practice to increase effectiveness when de-escalating a situation and resolving conflict.
  • Learned the Steps and Do's and Don'ts of the Socratic Motivational Practice when de-escalating a situation and resolving conflict.
  • Increased your tools of talking with patients and clients, by identifying at least one thing you will start doing differently at the end of the seminar, as a result of the Socratic Motivational Practice framework.
  • Everything you want in one place, including an illustration of how to implement the newly learned skills during our role plays.
  • Received your certificate by email after your post-test and evaluation are completed.

Who is this for?

This course is for any clinician invested in learning new or honing existing skills to be able to use in dynamic ways to support their patients and clients and to end suffering.

Here's what attendees have been saying about SWEET seminars:

"Another great presentation! Dr. Sidor and Karen are always very welcoming and attentive to the needs of attendees." - John, LMSW

"The structure of the presentation was well organized and easy to follow, touching on a lot of key terms." - Andrew, LMHC

"I have learned and professionally grown so much all thanks to the SWEET institute. Today, I feel a lot more quite confident in various areas and often utilize the numerous skills, strategies, and interventions that I learned throughout the various webinars attended." - Anny, LMSW

Get started now!

Your Facilitator and Co-Facilitator

Mardoche Sidor, MD & Karen Dubin, PhD, LCSW
Mardoche Sidor, MD & Karen Dubin, PhD, LCSW

Mardoche Sidor, MD is a Harvard-trained Quadruple Board Certified Psychiatrist, Assistant Professor of Psychiatry at Columbia University, School of Physicians and Surgeons, trained in and taught all major psychotherapeutic modalities, including and not limited to CBT, DBT, Family Systems, and Psychodynamic Psychotherapy. He is also the author of 11 books including Journey to Empowerment, Discovering Your Worth, The Power of Faith. and, The Art of Living. Dr. Sidor has worked both as a primary care physician and Medical Director in three different settings, including a Chief Medical Officer of the Center for Alternative Sentencing and Employment Services (CASES). He is a main facilitator for the SWEET Institute. His 11th book, entitled, NLP for Clinicians is now available to the public.

Karen Dubin, PhD, LCSW, is a Columbia-trained Social Worker with wide clinical, teaching, and supervision experience. She also has a background in management, mentorship, and leadership that spans more than 20 years. Her added passion is in advocacy and coaching. She has previously held Executive level positions, and two other directorships in different organizations. She is currently Adjunct Faculty at Columbia University School of Social Work and Adelphi University School of Social Work. She also maintains a private practice, provides supervision, and clinical and management training. She is also a personal and executive-level coach. She is a main facilitator for the SWEET Institute.

SWEET Curriculum

  The Steps and Do’s and Don’ts of Conflict Resolution and De-Escalation Skills - 2nd Edition
Available in days
days after you enroll