SWEET Class - De-Escalation Skills Training



This training was well done and received well by staff. – Gittel K., BDS
Loved the energy and enthusiasm you brought to the group. Role play worked well and calling people out to participate. – Brenda Z., BDS
We need this agency-wide and the full day of training!! I think this is indicative of anti-oppressive practice. Thank you! – Laura V., BDS
Very engaging presenters, lots of great tips that are practiced. Client-centered approach. Excellent! - Susanna E., BDS
Open dialogue and involvement of attendees – Toni D., IFH
Excellent. Very Engaging! Learned a lot in a short time. Kevin G., IFH
Loved the interactive component, great energy, very knowledgeable staff and loved the input facilitated by colleagues. – Katie B., IFH
Thank you! Katie B., IFH
Great facilitators! Wish we had more time! Kenneth M., IFH
The workshop was great. I learned a lot and the principles were very clear and helpful. Deena L., IFH
Wonderful approach as well as content. Thank you. Rebecca G, IFH
Really wonderful sample of this training. Such an important topic. Thank you! Rebecca G., IFH
I appreciate the style of teaching and acknowledgment of the different experience/knowledge in the room. – Michelle C., DOHMH
Facilitators were both very informative, welcoming and passionate. Thank you Karen and Mardoche for ensuring everyone was heard, respected, and well-informed. Amazing and informative. Extremely beneficial and plenty of things to take back to work, but also to use in everyday situations. Taija M., Cornelia Connelly Center
Positive experience with registration and participation in course! Rivka W., Bronx Defenders
Socratic method learning, videos, modeling of principles all worked well. Kimberly T., Private Practice
The video scenarios were really helpful to deconstruct and debrief. In a longer session I would like to role-play the principles. Elizabeth W., Bronx Defenders
The teaching style was good for my learning style. Having discussions with other professionals in the field is useful to put the subject matter into context. Allison G., Legal Aid Society
Thank you! Really enjoyed sharing this space. I found the training and collaborative process very fruitful. Samantha C., Bronx Defenders
Great training – helpful for professionals at all levels. Regina S., Legal Aid Society
I’m really excited to bring these tools back to my school and institute them. Elisa K., Democracy Prep.
Great training! Thanks again Karen and Mardoche. Adolfo M., Boriken
De-Escalation skills can be a life skill especially living in NYC where issues happen in your everyday life. Sam J., Bronx Defenders
Interactive learning. Skills Development" - Michael B., Mt. Sinai 
Very welcoming and open - great information, knowledgeable, friendly, loved! - Julie R., Mt. Sinai
Great engagement with staff. Sara S., Mt. Sinai 
I liked the role playing. Paul N., Mt. Sinai 
The overall presentation was helpful. Annie L., Mt. Sinai
I think it went well. I look forward to learning more about this training. Everything went well. Tenelle M., Community Access - Respite 
Good intro training. Would like to take the longer course. Tim N., Community Access - Respite 
Clearly elucidated point and role play. This training needs MORE TIME. Lauren D., Community Access - Respite 
A longer session would have been helpful. Dialogue between facilitators and group was enjoyable and effective. John B., Community Access - Respite 
Good job! Let's escalate next time. Rose O., Community Access - Respite 



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